Privacy Policy

We value you as our customer, and want to assure you that we are committed to upholding the trust you've placed in us. Canalta Hotels' Protection of Personal Information Principles has been created to ensure we preserve the confidentiality, accuracy and security of your personal information. These principles guide us in the collection, use, retention and disclosure of your personal information.

What is personal information? Personal information means any information about an identifiable individual. This includes information such as your name, address, telephone number, birth date, purchase information or e-mail address. As a customer, you provide Canalta Hotels with this information in a variety of ways. In every case, Canalta Hotels adheres to strict guidelines when dealing with your personal information.

Collecting your personal information

When you provide Canalta Hotels with personal information, we inform you as to why we are collecting it.

Canalta Hotels obtains your consent for the collection of your personal information. In some instances, where the purpose for collection is obvious, your consent is implied.

Canalta Hotels asks for your permission to collect additional information that may be useful in serving you in the future.

Using and disclosing your personal information

Canalta Hotels only uses and discloses your personal information for the marketing purposes identified to you when your consent was obtained.

Canalta Hotels does not provide your personal information for marketing purposes of other organizations without your consent.

You can withdraw your consent for the use of your personal information at any time, subject to legal restrictions and upon reasonable notice to Canalta Hotels. We will let you know of the implications of withdrawing your consent.

Information may be retained by Canalta Hotels for audit or archival purposes.

Maintaining and safeguarding your personal information

Canalta Hotels strives to ensure that our security measures protect against loss, theft and unauthorized access, disclosure, use or modification of your personal information.

Canalta Hotels limits access to your personal information to those Canalta Hotels associates who may need it for use in accordance with Canalta Hotels' established privacy principles.

Canalta Hotels keeps your information for as long as necessary, in order to service you better.

You are entitled to access your personal information

If you request access to your personal information, Canalta Hotels responds to your request within 30 days.

There is no cost for reasonable requests unless you require copies of records. Canalta Hotels advises you of the cost, if any, prior to copying those records.

Canalta Hotels may not be able to provide you with access to your personal information where the information cannot be separated from the records of others, cannot be disclosed for reasons of security or commercial confidentiality, or is protected by legal privilege.

We provide you with the answers

If you have any questions, concerns or complaints about privacy at Canalta Hotels, or if you would like to withdraw your consent for the use of your personal information, or to obtain a copy of our Protection of Personal Information Principles, contact the Canalta Hotels through email at members@canaltarewards.com.