Frequently Asked Questions

Browse through our list of Frequently Asked Questions. If you don't see the answer you're looking for, please Contact Us directly and we’re happy to help!

Do I need to give my credit card to make an online reservation? Is it secure?

Yes, a valid credit card is required for all reservations made with Canalta Hotels. Your credit card information is not stored or saved in our system. Credit card processing is handled by our secure merchant processing vendors like Elavon and Moneris.

Will my credit card be charged if I don't cancel and don't show up?

Yes, all reservations are automatically guaranteed on the credit card you provided. This pre-authorization is made at the time of reservation. You can use a separate visa or debit card to pay for the room once you have arrived at the hotel. We do not allow cash deposits on rooms, only valid credit cards.

How do I view or cancel a reservation that I reserved online?

Please call us direct at 1-855-933-1933 ext 1. Our online system is being updated and we hope to offer complete online management of your reservations very soon.

What is the cancellation policy?

Reservations must be canceled in accordance with the cancellation policy outlined by the hotel for the rate and dates booked. This is typically a minimum of 24 hours, but also depends on the offer, promotion or rate that was provided.

How do I notify the hotel that I will be arriving after the check-in time?

If you know in advance that you will be arriving late, please just call the hotel direct and let our guest service agent know.

What if I want to reserve a group of rooms?

If you need more than two rooms, you can make multiple reservations. However, for bookings requiring ten or more rooms, you can talk with our sales team by calling 1-855-933-1933 ext 1

Does Canalta Hotels accept pets?

Yes, all of our hotels are pet friendly location. Typically, these rooms are specific to the ground floor of the hotel.

Is breakfast included at your hotels?

Yes, we provide a complimentary hot breakfast with a great selection of items to fit anyone’s eating habits and schedule.